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New Member

Is assigning more than one physical phone to an extension possible?

Is it possible to assign more than one physical phone to an extension (or DID), so that incoming calls would ring concurrently at multiple locations?

My angle is to be able to put an IP phone in a user's home office, as well as at their desk, and have both ring when the user's lone "in office" number is called.

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: Is assigning more than one physical phone to an extension po

The answer is yes. You can have a shared line appearance as the primary, or only, line on a phone. Or you can have the shared line as a 2nd, 3rd, 4th, etc. line on a phone. you can even mix and match: The 3rd line on Phone A could be a shared number with the only line on Phone B.

You can also configure the line to be unavailable when one instance of the line is in use. This will prevent someone from dialing out on that line when the other phone(s) are in call. The default is to allow other phones to make calls. However, I do not beleive the shared lines can receive calls when 1 of the phones is on that line; The line is considered busy.

Also, and some people assume that you can do this, but if the shared line on Phone A is in use, Phone B cannot pick up that line and join the conversation.

4 REPLIES
New Member

Re: Is assigning more than one physical phone to an extension po

Yes, it's called a shared line appearance, and it works well.

Just specify the line and partition on the second phone, and all other line configuration info just pops right up.

New Member

Re: Is assigning more than one physical phone to an extension po

Does the shared line need to be a second line appearance on a phone?

Example:

The number being dialed is 555-1000

- Office Phone a is x 1000

- Home Office Phone b is x1001 with a second line

x1000 appearing below it.

Or can both phones just appear as x1000 on their primary line? Is that what shared line appearance can offer?

New Member

Re: Is assigning more than one physical phone to an extension po

The answer is yes. You can have a shared line appearance as the primary, or only, line on a phone. Or you can have the shared line as a 2nd, 3rd, 4th, etc. line on a phone. you can even mix and match: The 3rd line on Phone A could be a shared number with the only line on Phone B.

You can also configure the line to be unavailable when one instance of the line is in use. This will prevent someone from dialing out on that line when the other phone(s) are in call. The default is to allow other phones to make calls. However, I do not beleive the shared lines can receive calls when 1 of the phones is on that line; The line is considered busy.

Also, and some people assume that you can do this, but if the shared line on Phone A is in use, Phone B cannot pick up that line and join the conversation.

New Member

Re: Is assigning more than one physical phone to an extension po

Perfect.

Thank you for this assistance.

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