Is in CM 3.2 a way to know who have calls in progress?

MARIO PAIVA · ‎04-03-2003

Hi everybody

I would like to know if there is any way to know who have calls in progress?

An expedity one. I know that Real-Time Monitoring Tool can provide information about calls in progress, but it doesn't tell me who.

Thanks in advance

MP

trailman73 · ‎04-04-2003

You can use the WebAttendant, it will show you who is on the phone.

Geoff

mschlenger · ‎04-04-2003

My guess is you'd need some type of Call Accounting. We use ISI Infortel. Its a 3rd party package and is certified to run with CM.