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New Member

is there a way to record the call

I want to know , if this possible for the administrator to record a call ?

6 REPLIES
Cisco Employee

Re: is there a way to record the call

I don't know of a way. That does not mean there is not I just have not heard of that being done. Not sure if there are any 3rd party apps to do this or not.

Thank you,

-Mckee

New Member

Re: is there a way to record the call

If you asking if you can record a CallManager phone call the answer is yes, you will have to use a 3rd party app.

I only know of the following product but Im sure there are others:-

http://www.eyretel.com/flash/index.htm

New Member

Re: is there a way to record the call

Also I think Performance Solutions do something like this. Or just install IPCC and a monitor server 8-)

New Member

Re: is there a way to record the call

If you are using Unity you should be able to conference in directly to a voicemail box that has no greeting and is set to record indefinitely.

I guess the user would have to initiate this, not the admin

Silver

Re: is there a way to record the call

Hi, i would recommend you to check out www.nice.com ,

they have really great recording solutions.

New Member

Re: is there a way to record the call

If you want to termibnate a call that originate or terminate at your PC by using any type PC2Phone application or CIsco Softphone then you can download a very good shareware which records all the audio signaling before they been processed by the sound card.

The link: http://www.highcriteria.com/productfr.htm#prod_TR

P.s. The product called TotalRecord

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