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New Member

Is there a way to track when attendant console is offline

Hey all. Looks like we may have receptionists putting the attandant console offline when they do not want to answer the phone. The main problem is that they forget to putit back online so we have issues.

Is there a way to track when it is taken offline so that we can see if it is a person doing it or somehow (though unlikely) happening automatically?

BTW - Never heard of it happening on its own, but we need to know.

Dave

2 REPLIES
Bronze

Re: Is there a way to track when attendant console is offline

This problem was solved by syncing up the TCD server and the Cisco WebAttendant.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_0/rel_note/308cmrel.htm

New Member

Re: Is there a way to track when attendant console is offline

Hi

Try does it this way:

1. Use Performance Monitor (Start->Programs->Administratove Tools->Performance)

2. Within Perormance Monitor "Add Counter" (Ctrl-I or push +) and choose "Computer": Your CCM in which Hunt Pilot is registered, "Performance Object": Cisco CallManager Attendant Console, "Select counters from list": ClientsOnlie, ClientsRegisterd

3. Change view from Graph to Report (Ctrl-R);

It should work this way.

Regards

Wojtek

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