The problem lies in the CED 4&5. No matter when you enter in either number, the value will show up on the agent side as "Other", which is the same thing you get when a CED is not entered.
Now what's interesting is that if a caller presses "1" and is routed to the "Credit Cards" VRU script, then if they press 3, the value comes up correct.
What I can't figure out is why the CEDs for the first script don't recognize 4 or 5.
- I have even gone so far as to copy the "SET" box in my script and paste for all occurances, then rename... but still the same results. There are ZERO differences between the SET boxes, other than the different name values.
1= RUN VRU SCRIPT Credit Cards
2= SET VARIABLE = Free Fillin --> GO TO SCRIPT Tesoro_agent_selection
3= SET VARIABLE = G4G --> GO TO SCRIPT Tesoro_agent_selection
4= SET VARIABLE = Employment --> GO TO SCRIPT Tesoro_agent_selection
5= SET VARIABLE = SVC --> GO TO SCRIPT Tesoro_agent_selection
VRU SCRIPT Credit Cards --> CED:
1 SET VARIABLE - XFER to FLEET
2 SET VARIABLE - XFER to BANK
3= SET VARIABLE = SVC --> GO TO SCRIPT Tesoro_agent_selection
After monitoring my script, I found that the first CED is not recognizing the digits entered.
When testing the script, I entered 5, but the script registers the call as a FAIL, which sends to
SET VARIABLE = "Other" --> GO TO SCRIPT Tesoro_agent_selection
I went over the CED and it's identical to my second one, but the second one works and the first does not. Any ideas?
The only thing I can figure is that there is a setting somewhere on my Rogger that does not allow more than 3 CEDs, because it seems that on CED #1, only the first 3 are recognized and on CED #2, there are only 3, which are all recognized. If there is such a setting, where would I find it?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...