Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

ITEM server problem

Is anyone can suggest how i can solve this error message in the ITEM server?

"An internal error has occurred. Please see srst_ui.log for more detail"

srst_ui.log has this

20-Dec-2005|16:04:41.187|ERROR|SRSTUI_Log|Thread-32|SRSTUICTMClient|refresh|.|Error in CTM Call Invocationcom.cisco.nm.xms.ctm.common.CTMException: URN_NOT_FOUND : urn srsturn : Not found !!

20-Dec-2005|16:04:41.187|ERROR|SRSTUI_Log|Thread-32|SRSTOPerationsAction|perform|.|com.cisco.nm.trx.srst.srstui.application.SRSTException: SRST.lookAtLogError

at com.cisco.nm.trx.srst.srstui.application.SRSTUICTMClient.refresh(SRSTUICTMClient.java:254)

at com.cisco.nm.trx.srst.srstui.action.SRSTOperationsAction.ReadStudies(SRSTOperationsAction.java:160)

at com.cisco.nm.trx.srst.srstui.action.SRSTOperationsAction.perform(SRSTOperationsAction.java:57)

at org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)

at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)

at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:491)

at javax.servlet.http.HttpServlet.service(HttpServlet.java)

at javax.servlet.http.HttpServlet.service(HttpServlet.java)

at org.apache.tomcat.facade.ServletHandler.doService(ServletHandler.java:574)

at org.apache.tomcat.core.Handler.invoke(Handler.java:322)

at org.apache.tomcat.core.Handler.service(Handler.java:235)

at org.apache.tomcat.facade.ServletHandler.service(ServletHandler.java:485)

at org.apache.tomcat.core.ContextManager.internalService(ContextManager.java:917)

at org.apache.tomcat.core.ContextManager.service(ContextManager.java:833)

at org.apache.tomcat.modules.server.Ajp13Interceptor.processConnection(Ajp13Interceptor.java:341)

at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:494)

at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:516)

at java.lang.Thread.run(Unknown Source)

thank you

KN

1 REPLY
Silver

Re: ITEM server problem

Check for the device support for ITEM 2.0.

SRST is supported by ITEM 2.0

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/itm/itm_20/devsup/itmdev20.htm

89
Views
0
Helpful
1
Replies
CreatePlease to create content