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Community Member

IVR call signal??

Greetings,

The todays problem:

In my IVR I want to redirect a call to an extension!

No problem so far!

Inside our Intranet when the call is redirected I can hear the calling sound in my phone, but when I call from an external number, I know that the call is "calling" but I can't hear the calling sound!!!!

Some clues????

Thanks for your attention!

Rui André.

5 REPLIES
Cisco Employee

Re: IVR call signal??

Asked and answered in the General forum. You are using an H.323 gateway. CallManager has now been enhanced to tell the gateway to play a ringback tone on the transfer, but the IOS H.323 software will need to be enhanced to allow this once a call was already in a connected state.

This does not happen with Skinny-based (and I believe MGCP-based) gateways.

Community Member

Re: IVR call signal??

My question is very direct:

In wich part of the router (VG200) configuration, may I find how to configure the ringback tones when a transfer ocurs?

Thanks,

Rui André.

Portugal - Leiria 36º

Cisco Employee

Re: IVR call signal??

You can't. That is the problem.

Community Member

Re: IVR call signal??

my 3640 router has been configured as mgcp gateway, and i am encounter the same problem: when user calling from pstn to a cti route point, cti route point will redirect the call to an extension. there is no ringback tone.

Is there any fix for that?

Sara

Community Member

Re: IVR call signal??

Generally, it´s a problem IOS. Use command " progress_ind alert enable 8 "in the dial-peer pots. This for version 12.2. OK!!

Thanks

!!

Luciano

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