In my IVR I want to redirect a call to an extension!
No problem so far!
Inside our Intranet when the call is redirected I can hear the calling sound in my phone, but when I call from an external number, I know that the call is "calling" but I can't hear the calling sound!!!!
Asked and answered in the General forum. You are using an H.323 gateway. CallManager has now been enhanced to tell the gateway to play a ringback tone on the transfer, but the IOS H.323 software will need to be enhanced to allow this once a call was already in a connected state.
This does not happen with Skinny-based (and I believe MGCP-based) gateways.
my 3640 router has been configured as mgcp gateway, and i am encounter the same problem: when user calling from pstn to a cti route point, cti route point will redirect the call to an extension. there is no ringback tone.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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