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New Member

IVR Redirecting to Unity

I want to make a IVR using Call Manager according to the key pressed it should tranfer him to a user and if that user is not present transfer it to his voice mail can some one help me the script configuration ICM/IVR

Thanks

  • Other Collaboration Voice and Video Subjects
2 REPLIES
Bronze

Re: IVR Redirecting to Unity

When you write "transfer him to a user" are you meaning a specific user, or a predefined group, or a dial by name directory?

Geoff

New Member

Re: IVR Redirecting to Unity

Specific user

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