IVR Solution

[rbarroso]

I have a client whom want to install a IVR solution for entrance of orders of sales.

Somebody could say to me what I must consider and which are the components to incorporate in the solution. Since I never worked with Systems IVR.

Regards.

[dgoodwin]

If they are running or are going to use Cisco CallManager, then they can use our IP IVR system that can integrate with it. The data sheet is at:

http://www.cisco.com/warp/public/cc/pd/unco/ipivr/prodlit/ipivr_ds.htm

Yes, you should definitely be able to create an IVR workflow that allows callers to enter sales orders, check status, etc. as the IVR can communicate with a database using an ODBC interface.

If you need assistance for developing the application you can go to:

http://www.cisco.com/warp/public/570/

which is a link to Cisco's Developer Support program. Also you can send email to developer-support@cisco.com

Although that is the email address given, I think you may need to use developer-support@external.cisco.com so please try to use that if the first address fails.

[rif]

What is the Step by Step proccess of placing an order? If it is very proccess completed Cisco IVR solution may not do the Job. But I would need more information to say.

R

[TIMOTHY DAVIDSON]

Cisco recently invested in a company called Interactive Intelligence ( http://www.inin.com ) which has a fantastic IVR solution that works great with the AVVID architecture and is a fraction of the price of the Cisco IP IVR. Check it out.

-Tim