I am facing a problem with the same. The IVR stops accepting calls suddenly. But the service does not stop. In order for the IVR to work i need to restart the IVR to get it working. Does anyone have an idea on this ?
In the trace i get a msg indicating Trunk Group # 1has no trunks IDLE Left.
I havent defined any trunk Groups in my ICM system.
I have another problem too. After restarting the IVR, the calls does'nt go to the CTI-OS clients inspite of they being logged in & ready. I get an error msg. from the IVR indicating that we are facing system Problems.
If i login to the CTI OS agent from another Machine, the calls are routed. This is happening only with 2 Desktops.
Does anyone have any idea as to why this is happening ?
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