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Jabber for Android - Samsung Galaxy Tab

Hi

I am having difficulty setting up the an Android device for Jabber.  Here's where I am...

-  CUCM 8.6.1, BOTxxxx device configured, DN configured and device associated (same set up for working iPhone 3GS)

-  Device : Samsung Galaxy Tab GT-P1000

-  Jabber for Android client on Samsung Tab

-  Can ping to CUCM from Samsung Tab (same subnet)

-  Can browse to CUCM from Samsung Tab -  After entering the Jabber client I enter the BOTxxxx & CUCM IP

-  ERROR "Please check your Internet Calling Settings and try again. If the problem persists, contact your system administrator"

-  On the CUCM the device remains unregistered Since the setup wizard does not complte there is no option to look at any logs (one for the BU?).

I have managed to set up an iPhone 3GS so was hoping the Samsung would be just as easy. Working from doc : http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Android/8_6/JABA_BK_A940B90D_00_jabber-for-android-admin-guide.html

Many thanks for any help

John Mc

Everyone's tags (1)
16 REPLIES
Gold

Jabber for Android - Samsung Galaxy Tab

Hi John

First thing to check is DNS. Are your CUCMs defined by name? If so, then the Android device needs to be able to resolve the names. The config file sent to the Jabber client contains the hostname of the CUCM Server.

HTH. Barry

Jabber for Android - Samsung Galaxy Tab

Thanks Barry.

As I am running a Test network there is no DNS Server.  Was hoping the Tab would be happy with IP address of the CUCM.

Any workarounds you know of?

Thanks

John Mc

Gold

Jabber for Android - Samsung Galaxy Tab

Hi John

One way around this is to change the CUCM server name to its equivalent IP address in CUCM administration.

You'll need to restart the CUCM TFTP service after making this change.

Also worth changing the enterprise parameters that reference the server name if you go down this road.

HTH. Barry

Barry Hesk

Intrinsic Network Solutions

New Member

Jabber for Android - Samsung Galaxy Tab

Not an answer, but I thought I'd jump on the pile.  We are having the same exact symptoms here:

- CUCM 8.6.2

- Multiple Devices, Samsung Galaxy S and S2

- iPhone clients work just fine

Also, we double-checked DNS.  We are able to resolve (and web to) CUCM from the device.

Gold

Jabber for Android - Samsung Galaxy Tab

Hi Rick

I've generally taken packet captures to / from the Andoid device on CUCM to see what is going on when this kind of thing happens. It's also worth requesting the XML config file stored on CUCM via TFTP.

The file name is something like BOTXXXXX.cfg.xml (I can't remember the exact file name) - but it's worth grabbing it using a TFTP client and having a nose inside. Sometimes there can be something strange in there (possibly a CUCM host name you aren't resolving / expecting)

If you take a packet capture on CUCM, you can restrict it to the IP address of the Android client and export it as a PCAP file. This normally helps in working out where the issue is.

HTH. Barry

Barry Hesk

Intrinsic Network Solutions

New Member

Jabber for Android - Samsung Galaxy Tab

Thanks for the input, Barry.

We were actually able to get it working by changing the System -> Server settings (CUCM) from hostname to IP address.  Not sure exactly why this made a difference; since DNS is resolving from the Adnroid devices with no problems.

Jabber for Android - Samsung Galaxy Tab

Hi Rick/Barry

Thanks for your ideas.

I have configured the CUCM to use IP instead of hostname.  Still unable to register.   Looks like I'll have to sniff

Thanks

John Mc

New Member

Jabber for Android - Samsung Galaxy Tab

Hi,

I'm meeting the same issue to register jabber on Galaxy SII. Do you succeed in solving your issue?

Thank you

Best regards

Jabber for Android - Samsung Galaxy Tab

Hi Guihem

Sorry - I'm no further forward.  Cisco Account Team are taking a look also but the business requirement is low level so I'm struggling to get time to fully resolve.

Upgrading to CUCM 8.6.2a soon - will re-try after.

Please keep me updated if you crack it before me.

Good luck

John Mc

New Member

Jabber for Android - Samsung Galaxy Tab

I have the same problem . I appreciate if there is Any update about it

New Member

Jabber for Android - Samsung Galaxy Tab

Hi,

Sorry, I didn't resolve this issue. I will let you know any update when I work again on this issue.

Bronze

Jabber for Android - Samsung Galaxy Tab

Hey guys

Any updates on this? Having the same issue on a samsung note.

Thanks

New Member

Jabber for Android - Samsung Galaxy Tab

Hi everyone,

Any updates on this?  Having the same issue with Android devices - iPhones work fine.  I don't see why changing to IP address vs hostname would work if DNS is resolving fine.

New Member

Jabber for Android - Samsung Galaxy Tab

Hi,

Any update so far? I have tried Cisco Jabber Voice on Samsung Galaxy tab 2 and HTC One but failed... are these devices supported? Cisco docs doesnot mention they are supported or not. Cisco should make Jabber OS specific rather device specific..

Gold

Jabber for Android - Samsung Galaxy Tab

Hi Syed

Sort of an update - Jabber for Android just doesn't work very well. It is a little bit embarassing having to explain this to my customers, but nobody at Cisco seems to be listening. It doesn't work on HTC-one for definite. There is a list of supported handsets on the Release Notes, but it is pretty poor. Most of the time "not supported" means it will probably work, but is not supported by Cisco. I can live with that. However with JFA, "not supported" means it doesn't actually work.

The solution is very simple. 

1. Deinstall Jabber for Android.

2. Install CSIPSimple.

Works great. I went through a stage of testing new Jabber for Andoid releases to see if Cisco had fixed it, but have given up now. CSIPSimple does everything I need.

Barry Hesk
Intrinsic Network Solutions

New Member

Jabber for Android - Samsung Galaxy Tab

Thats great, CSipsimple realy works fine..wasted so much time on jabber... Thanks for sharing..

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