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Jabber IM and Presence (CUCM) and Video endpoints (VCS) Integration

Hi,

We are integrating Cisco Jabber (IM &Presence) via CUCM to video endpoints registered as SIP to VCS Control.

To give you an overview with the existing deployment:

1. IP phones and Jabber (IM & Presence) registered on CUCM can make calls with each other without any issue.

2. Endpoints and MCU registered on VCS Control can make calls with each other without issue.

3. IP phones registered on CUCM can make calls to endpoints/MCU registered on VCS Control and vise versa via SIP trunk without any issue.

4. Jabber (IM & Presence) registered on CUCM cannot  make successful call to endpoints/MCU registered on VCS Control and vise versa via SIP trunk.

-  Item #4 is the current issue we are resolving. When a Jabber (IM & Presence) initiates a call to a VCS endpoint, the endpoint will ring then it disconnects immediately. Same issue when VCS endpoint will initiate call to Jabber (IM & Presence).

Endpoints used during test calls:

4901@company.com - Cisco MCU 4510 (registered on VCS)

4012@company.com - Cisco IP Communicator (registered on CUCM)

4016@company.com - Cisco Jabber (IM & Presence) (registered on CUCM)

 

4901 -----> 4012 - OK

4901 -----> 4016 - Not OK

 

Please see attached debug logs from VCS side for comparison between call from 4901 -----> 4012  and 4901 ------> 4016.

Thank you in advance for your inputs to resolve  this issue.

 

Thanks and best regards,

 

Acevirgil

 

 

 

 

 

 

 

 

 

 

1 REPLY

Take a look at this document

Take a look at this document and follow the steps outlined in the section "422 session timer too small" and see if that resolves your issue:

http://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/vcs/config_guide/Cisco_VCS_Cisco_Unified_Communications_Manager_Deployment_Guide_CUCM_6-1_7_8_and_X5-1.pdf

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