Currently, Cisco only supports routing functionality in the JTAPI callcenter package. Does Cisco intend to support ACD functionality ? This would allow a smaller scale ACD to be developed for small businesses without the high cost of a full ACD.
I think this can be handled byCisco IP Contact Center (IPCC) . It delivers intelligent call routing, network-to-desktop CTI, and multimedia contact management to contact center agents over an IP network. By combining software ACD functionality with IP telephony in a unified solution, IPCC enables helps in deploying a distributed contact center infrastructure.
My point is that I don't want to have to purchase IPCC. Does Cisco intend to support the callcenter JTAPI package without having to purchase additional equipment ? This would allow smaller scale ACD's to be developed.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...