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JTAPI CallCenterProvider

Hi,

i am developing a test application with JTAPI and am currently trying to connect to the Call Center from my application. I try to create a new provider, but i get this message:

Error: com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- Connection refused: connect

Seems like the connection is denied by Call Manager, however i can login into Call Manager with the JTAPI user and pass. What could be wrong?

This is how it looks in the code:

this.CCprovider=(CallCenterProvider)peer.getProvider("CallCenterIP;login=Jtapi_user;passwd=pass");

Regards,

Marko

1 REPLY
Bronze

Re: JTAPI CallCenterProvider

You have to add in the ctimanager permissions to the user.

This message from the log shows you're still running PA with the 3.3 jtapi.jar file:

Follow the steps in Updating JTAPI Files on page 13 of the PA 1.4(5) release notes to install the 4.1 jtapi.jar file.

http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/relnote/pa145rn.pdf

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