JTAPI sub-system OUT_OF_SERVICE

[admin_2]

From the Engine Page in the Apps Administration the JTAPI sub-system appears as OUT_OF_SERVICE.

[#2]

This happens when the JTAPI client is installed in the wrong directory. It should be installed in C:\Winnt\Java\Lib.

Solution:

1. Un-install the JTAPI Client from Add/Remove Programs (Control Panel)

2. Re-install the JTAPI Client from the Call Manager Plug-Ins.

3. Make sure you put in the C:\Winnt\Java\Lib directory when prompted for the destination of the Client Installation.