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JTAPI sub-system OUT_OF_SERVICE

From the Engine Page in the Apps Administration the JTAPI sub-system appears as OUT_OF_SERVICE.

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Anonymous
N/A

Re: JTAPI sub-system OUT_OF_SERVICE

This happens when the JTAPI client is installed in the wrong directory. It should be installed in C:\Winnt\Java\Lib.

Solution:

1. Un-install the JTAPI Client from Add/Remove Programs (Control Panel)

2. Re-install the JTAPI Client from the Call Manager Plug-Ins.

3. Make sure you put in the C:\Winnt\Java\Lib directory when prompted for the destination of the Client Installation.

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