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JTAPI Subsystem OUT_OF_SERVICE

Hi,

Recently we upgraded our CCM system from 4.0 to 4.1.3 version. Now CRA is not working. When I start a CRA Engine, I see in log file:

165: Nov 10 11:49:24.765 CET %MIVR-ENG-3-UNK:Error in starting the Historical Manager : EXCEPTION_MSG = Failed to initialize datasource: URL=jdbc:odbc:dsn_cra_hrdb Driver=sun.jdbc.odbc.JdbcOdbcDriver Database=db_cra Reason: [Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user 'db_cra'. Reason: Not associated with a trusted SQL Server connection.

166: Nov 10 11:49:24.765 CET %MIVR-ENG-1-UNK:This notification signifies a run-time failure has occured : ModuleFailureName = HISTORICAL_DATABASE

ModuleRunTimeFailureCause = 13

ModuleFailureMessage = As jdbc:odbc:dsn_cra_hrdb DB Connection to lost, repair thread started. Please check database integrity and connectivity.

ModuleName = HISTORICAL_DATABASE

167: Nov 10 11:49:24.796 CET %MIVR-ENG-3-Failed to initialize datasource: URL=jdbc:odbc:dsn_cra_hrdb Driver=sun.jdbc.odbc.JdbcOdbcDriver Database=db_cra:java.sql.SQLException: [Microsoft][ODBC SQL Server Driver][SQL Server]Login

and

215: Nov 10 11:49:25.155 CET %MIVR-SS_TEL-6-SS_INITIALIZING:JTAPI subsystem initializing: Version Info=Cisco JTAPI version 2.1(3.14) Release

216: Nov 10 11:49:25.390 CET %MIVR-SS_TEL-6-CTIPORT_RECOV_THR_START:Starting CTI Port Recovery Thread: Recovery Thread id=CTIPortRecovery-0

217: Nov 10 11:49:25.780 CET %MIVR-SS_TEL-1-SS_OUT_OF_SERVICE:JTAPI subsystem in out of service: Failure reason=A number of route points are OOS - all routes; A number of CTI ports are OOS - all ports

HOw to repair this problem?

Regards

Darek

1 REPLY

Re: JTAPI Subsystem OUT_OF_SERVICE

Darek,

Download the JTAPI plugin from 4.13 plugins page and run that in CRS box. I think you can also use the JTAPI client update tool in CRS to do this too.

HTH

Sankar

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