I have a client in the credit card industry running Unity. They would like to do two things:<br><br>1) After X amount of failed attempts to transfer to an extension (from the opening greeting, for example), automatically disconnect the caller<br>2) (the prefer method) After X amount of failed attempts to transfer to an extension (from the opening greeting, for example), transfer the caller to another call handler. <br><br>Want to do this to eliminate the high volume of callers in the Unity queue.<br><br>Systems Engineer
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...