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Language changing

Why when we change the language on Unity 2.4.6 it does not change the language of the SA. or of the Handlers opening greeting system greeting?<br><br>

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Anonymous
N/A

Re: Language changing

The language you see in the SA is dictated by your language selection in IE. This way you can have 6 languages loaded for the GUI and have folks on different workstations all getting different language versions of the SA on their box. You can flip back and forth between languages by changing your IE settings. Works out very nice.

The greetings that are played for all call handlers, including the opening greeting, need to be recorded by you. The ones that get installed when you run setup are the defaults and they stick (i.e. we don't dynamically wipe out a custom greeting the custom might have had there with a default greeting for another language when you switch... that would likely tick some folks off).

The system prompts switch over to whatever language you have dictated and it can change from handler to handler depending on the site's wishes. This way you can have multiple entry points into the system that have seperate opening greetings in different languages depending on what number you dial, for instance.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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