I'm experiencing an issue with accessing the CDR Analysis and Reporting.
Whenever I log in, I receive an error stating "LDAP Access Error. Contact System Administrator." This began suddenly after some maintenance reboots. (No changes were made prior to the reboot.)
I am running CallManager 4.1(3) and it is integrated with Active Directory.
I checked the "CiscoAdminRepToolAdminGroupUsers" group in AD and it does include the account I have been using to access CDR. I have checked the directoryconfig.ini file and it appears to contain all of the correct information. I am not experiencing any problems using other accounts authenticated through AD (e.g. ccmadministrator).
On the advice of an older posting in this group, I removed the AD group with my CDR user in it. Once I did this, I was able to access CDR with the default admin/admin login, but I receive the same LDAP error when I go to the Admin Rights page and try to restore rights to the appropriate users.
I have added the IP and hostname of the server handling these AD requests to the hosts and lmhosts file on each of the CallManagers, and verified this using nbtstat -c and ipconfig /displaydns commands via a Command Prompt.
I have re-run the AD plugin. We were experiencing some more widespread issues previously, especially with the 'ccmadministrator' and 'ac' accounts. I reinstalled the AD plugin across the cluster and most of those issues went away, but this came up shortly after. Would I need to reinstall CDR after reinstalling the AD plugin?
The LDAP information was not listed in the art.ini file, so I added it in as it was configured in the directoryconfiguration.ini file, then restarted the IIS, WWW, and CDR services. Same result.
I do see errors in the Error Log table you specified, of type DirUser.OperationError and com.cisco.art.general.GenARTMajorException. I also grabbed some Netmon captures and I don't see any packets going to or coming from the specified LDAP server.
Looks like my next step is to install CDR. What do you think?
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