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Leave Word Calling

Is anyone familiar with "Leave Word Calling" From what I understand is it is a mini-voice mail type thing. Can anyone tell me exactly what it is. I have a client that has one person in an organization (a top level person) who will not go with CM/Unity if he can't use his "Leave Word". The message indicator is seperate from the VM indicator. I would appreciate any info if possible.

Cisco Employee

Re: Leave Word Calling

This is a feature on some Avaya phone systems...

Leave Word Calling (LWC) allows internal system users to leave a short preprogrammed message for other internal users. When the message is stored, the Automatic Message Waiting lamp on the called telephone lights. Users can retrieve LWC messages using a telephone display, Voice Messaging Retrieval, or AUDIX. Messages may be retrieved in English , French , Italian , Spanish , or a user-defined language .


Re: Leave Word Calling

Will the Interview Handler in Unity sort of simulate this function?

Cisco Employee

Re: Leave Word Calling

My recommendation would to be to find out HOW the LWC is being used on their site. Get an example of how it's being used. What does it do for the client? Who initiates it and who retrieves it? Then, we'll have a better clue of how Unity might be able to implement something similar in the CCM integration.