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license issuse IVR-ports

One of our customers have at this moment ICD 3.0 running with with 20 IVR-ports. They want to upgrade to version IPCC Express Enhanced 3.1.2

In IPCC Express Enhanced their are no IVR ports include. (no HTTP trigger ,DataBase and E-mail)

Is it possible to copy the IVR port license code from ICD 3.0 into the license file of IPCC Express 3.1.2 or have the customer buy new IVR port licenses

1 REPLY
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Re: license issuse IVR-ports

Hi,

The packages are mutually exclusive. Only one can be installed at any point in time in CRS Server.

If more than one is installed then priority is given to the package with the highest number (Ex: IP-ICD Enhanced has higher priority than IP-IVR).

In your case, you need IP ICD Enhanced and IVR functionality which has ICD,HTTP,Database & Email features for that you need to buy IP ICD Enhanced+CTI option license.

Take a look at the section "Features Available with Each Product Package" from below URL which describes features available with each Cisco CRA Product Package.

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/admn_app/relnote/rel3_1.htm#1095437

Hope this helps.

Regards

Venkat

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