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Licensing doesn't update in SA

I have deleted 450 users from Unity and then deleted them from AD. The license count in the SA does not reflect the change(it shows that all my licenses have been used); however the license count in the Status Monitor shows the correct license total. When I try to add users I get the “No Active Assistant licenses available” error message. I may try to use the license sync tool during a typically slow time of the day; however, I would like to repair this problem without downing the Unity service.


Community Member

Re: Licensing doesn't update in SA

Sorry I am running Unity 3.1 build 2 with exchange on box. AD is off box. I have 2800 user licenses.

Community Member

Re: Licensing doesn't update in SA

Solved --

Nothing like answering your own questions. I went to the Default Administrator COS and unchecked the ViewMail for Outlook in the license feature sub-menu. The licenses used counts recalculated immediately. Then I was able to add my users. Very strange, I don't use the Default Administration COS. Thanks for looking

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