We are running CallManager 3.1.2c on our server. It works great. However, we have picked up an issue that has me confused. We have 2 separate campuses with IP phones on them. The MOH at the remote campus works great! The MOH at the main campus, where the server is actually located, isn't working if you dial in from the outside world. Between IP phones it works fine. Any ideas what to check? I wouldn't think it is a routing issue lest the phones not be able to get proper addressing. I am stumped!
Verify that the central gateway has access to the MOH resource through the Media Resource Group List configured on the gateway itself or the Media Resource Group List configured on its device pool. If a MRGL is configured in both places, the one configured on the gateway takes precedence.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...