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Community Member

Line Group Issues

Does anyone know of any call processing issues that occur with large scale line groups?

I have a broadcast line group of about 3 extensions but not all the extensions are ringing when a call is being passed on from the pilot point.

CMM version: 4.1.3(es32)

3 REPLIES
Silver

Re: Line Group Issues

I think CTI has its own limitation depending upon the hardware you are using.

A single CTI OS server can support a maximum of 500 simultaneous agent logins, and additional CTI OS servers can be added to exceed this limitation.

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guide_chapter09186a00803fb0db.html

Community Member

Re: Line Group Issues

Thanks for the reply,

This document seems to relate to IPCC and Cisco Agent Desktop limitations rather than CallManager related processing or am I missing something??

Silver

Re: Line Group Issues

Hi,

This should not be a problem, I have created many configurations with line groups and also the broadcast works fine.

Check your calling search space, or to make a test put everything in partition and css

Jan

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