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Line option for Ring setting

I have 2 lines on the phones in question.After the first call comes in if another call comes in the person you are on the phone with can hear the beep as well as your self. We cannot have the customer hearing the Beep as then when we ask them to hold on for a minute, they would feel unimportant. I have noticed I can change this under [Ring Setting(Phone Active)] but it would be most desireable to have the beep and flash (default setting)but not have the current caller able to hear it when someone else calls. Can this be done?

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Re: Line option for Ring setting

We had a TAC case opened for the same issue. For some reason the the tone is leaked to caller, the cisco TAC recommended that we upgrade the firmware of the phone and that resolved the problem.

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