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Listening to Voicemails via the Phone

When someone forwards a Voicemail to another user, but also includes Text in the same message as the voicemail.

Is it possible to actually be able to have the system READ that text? Other products have always had that feature available, so some of our customers who were formerly using other Unified Messaging applications, and now using Unity are finding it difficult to believe that option does not exist.

Is this by design, that the text is not read to the person listening?

Thanks.

1 REPLY
Cisco Employee

Re: Listening to Voicemails via the Phone

Yeah, no agrument on how it should work here.

However, the conversation will only play the voice portions of the message if it's marked as a voice mail as opposed to email or fax. The work for the conversation to dig through all the parts of a message regardless of it's type is on deck somewhere but I don't know if it's attached to a release vehicle at this point.

The best I can suggest here is to ping your account team and make sure they add your request to PERS such that the product folks will prioritized this appropriately.

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