A site I'm working with has transfer issues (NEAX2000, D42NE2 digital voice boards, and MCI integration). Under Call Management/Call Routing, Live Record is there and grayed out. <br><br>Since Live Record doesn't work with Serial integration, could this be causing any transfer issues? (I'm not sure how it would...)<br><br>How do we get rid of the Live Record setting here (since it's grayed out)?<br><br>We appreciate your assistance! :)<br><br>
no need to worry about the live record rule, there's no way it can be involved in any routing problems. It's looking for a big, old packet of DTMF from the switch saying it's an inbound live record call for extension X and then it'll kick in. You'd know it was being invoked.
It's gray because it's undeletable and you shouldn't have to worry about it.
The problem is actually with VM dial outs of any kind. I've seen this issue before, but the fix for ddts case: CSCdu69605 didn't correct this one. Hummmm. MCI packets are right, but when a tranfer attempt occurs - it acts like VM isn't even trying to transfer. (caller hears ring back then a busy tone...it doesn't hang up on the caller either...
I finally heard back from the Tech on site - this is a PBX issue. He took my advice earlier and attached a phone to the line and attempted to transfer and it didn't work... Whoooosh - I'm glad it wasn't VM.
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