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Live Record

We have a Mitel SX-2000 Phone switch running Calista integreation with Unity. We are wondering if live record is possible with this setup. If not what do we need to persue to make it possible. We are currently running Unity 2.4 Enterprise. Thanks <br><br>


Re: Live Record

The Live Record functionality in Unity is pretty basic and puts most of the work onto the switch itself. Here's a short list of the stuff your switch will need to be able to do:

1. You'll need to be able to program a soft key or something smiliar on the handset itself such that the subscriber can initiate the live record session when they have a caller on the line.

2. When you hit that softkey the switch will need to be able to do a conference (or more specifically a silent barge in with another line) and call the voice mail system with that new part.

3. When Unity picks up, the switch needs to send us a series of DTMF digits that tells us this is a live record request and the station number that requested it. The actual packet definition of the digits that needs to be sent can be adjusted in the AVANALOG.AVD.

At that point we simply start recording what we hear and when the call termiantes we drop the message into the subscriber's mailbox with a subject that indicates it was a live record session they requested.

This will only work for analog integrations, not serial. So if you guys are using the Calista, you wont be able to make this work. There's only a few switches out there that can do this that I know of (some models of the Toshiba, the Harris 20/20, some Alcatel equipment, a few others...). I don't believe the Mitel is capable of doing something like this even if you kicked into analog integration mode, but I could totally be wrong. Those switch folks can do interesting things under the covers if they're properly motivated to do so.

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems (new page for Unity support tools and scripts)