Log into the 'CISCO Call manager User Options'

[lexiainfo]

Can anyone show me how to open the user options page. I am able to open the Admin page but not the 'CISCO Call manager User Options'.

Any Suggestions?

Thanks

[aamercado]

Do you mean this page?

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094765.shtml#user

hth

[lexiainfo]

Thanks for reply

Yes

[lexiainfo]

How do i logon to user options?

[aamercado]

Here's a link. Just focus on the user config part of this link but it is a good idea to go through the whole thing

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080093f55.shtml

hth

[lexiainfo]

Seems like forum is sleeping. My problem is not yet solved.

[echaubet]

Is it a joke? the previous post explains how to access the user option pages!!!:

create a phone, associate the phone with the user and then go to http://CCM IP @/ccmuser

[aamercado]

My 1st post was to provide a link which shows the url to get to ccmuser as well as a screen shot

base on his responce, I assume he was able to get to the link but only with the options to "change locale, pin, password." This implies that their was no "user to phone devise association"

with that in mind, he would need to associate his user to a phone devise to see additional options such as speeddials, phone services, PAB etc..

so no this is not a joke - you need to associate the phone to see more options.

However, I may be wrong in my assumption so to clarify - Are you stating that you cannot access the the ccmuser page at all? What happens when you go to http://ccm/ccmuser?

[lexiainfo]

I followed all the instructions which is provided by you. I am able to open the admin page but not the user option page,

====================================================

You are not authorized to view this page

You do not have permission to view this directory or page using the credentials you supplied.

====================================================

As i said i have created user and and assigned the device to the user and also i have associated the device with use.

Still unable to access the ccmuser page.

Any Advice?

Thanks for the time

[aamercado]

At this point, this is more a directory access issue as ccmuser will authenticate against the directory in use...so either the LDAP from AD, netscape or the DC directory depending on the ldap in use. I'm not sure if ccmuser uses some type of system accts to access the directory

A 2nd possibility is some issue with IIS passing the credential over which I find doubtful but possible. I've seen an unsupport version of antivirus which would interfere with this.

You could also try restarting IIS/Web services on pub or all ccm. Otherwise, I would open a case with TAC unless someone else out there has more insight into ccmuser

[lexiainfo]

If that the case ccmadmin must also not open. Admin page is opening but not the ccmuser page

Thanks

[Aaron Harrison]

Lexainfo

Sounds like perhaps something has changed the authentication settings for the ccmuser site - it should be set to allow anonymous access (so that the web page code itself can authenticate you instead of windows)..

Go into admin tools/Internet Services Manager on your CM. Open the server node, the default web site node, then right click/properties on the 'ccmuser' virtual directory. Go to 'Directory Security', and click the top 'Edit' button. Only 'Anonymous Access' should be checked there.

Aaron

[lexiainfo]

Thanks for the reply. I have followed your instructions but there is no 'ccmuser' virtual directory in SERVER NODE.

Please see the image

Thanks

[Aaron Harrison]

Hi

You need to open the 'Default Web Site' node, all the various directories are in there...

Aaron

[lexiainfo]

Thanks Aaron

Yes i found it. Anonymous access is already ticked. Still same problem unable to open the CCMUser option page.