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New Member

Log into the 'CISCO Call manager User Options'

Can anyone show me how to open the user options page. I am able to open the Admin page but not the 'CISCO Call manager User Options'.

Any Suggestions?

Thanks

22 REPLIES
Bronze

Re: Log into the 'CISCO Call manager User Options'

New Member

Re: Log into the 'CISCO Call manager User Options'

Thanks for reply

Yes

New Member

Re: Log into the 'CISCO Call manager User Options'

How do i logon to user options?

Bronze

Re: Log into the 'CISCO Call manager User Options'

Here's a link. Just focus on the user config part of this link but it is a good idea to go through the whole thing

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080093f55.shtml

hth

New Member

Re: Log into the 'CISCO Call manager User Options'

Seems like forum is sleeping. My problem is not yet solved.

New Member

Re: Log into the 'CISCO Call manager User Options'

Is it a joke? the previous post explains how to access the user option pages!!!:

create a phone, associate the phone with the user and then go to http://CCM IP @/ccmuser

Bronze

Re: Log into the 'CISCO Call manager User Options'

My 1st post was to provide a link which shows the url to get to ccmuser as well as a screen shot

base on his responce, I assume he was able to get to the link but only with the options to "change locale, pin, password." This implies that their was no "user to phone devise association"

with that in mind, he would need to associate his user to a phone devise to see additional options such as speeddials, phone services, PAB etc..

so no this is not a joke - you need to associate the phone to see more options.

However, I may be wrong in my assumption so to clarify - Are you stating that you cannot access the the ccmuser page at all? What happens when you go to http://ccm/ccmuser?

New Member

Re: Log into the 'CISCO Call manager User Options'

I followed all the instructions which is provided by you. I am able to open the admin page but not the user option page,

====================================================

You are not authorized to view this page

You do not have permission to view this directory or page using the credentials you supplied.

====================================================

As i said i have created user and and assigned the device to the user and also i have associated the device with use.

Still unable to access the ccmuser page.

Any Advice?

Thanks for the time

Bronze

Re: Log into the 'CISCO Call manager User Options'

At this point, this is more a directory access issue as ccmuser will authenticate against the directory in use...so either the LDAP from AD, netscape or the DC directory depending on the ldap in use. I'm not sure if ccmuser uses some type of system accts to access the directory

A 2nd possibility is some issue with IIS passing the credential over which I find doubtful but possible. I've seen an unsupport version of antivirus which would interfere with this.

You could also try restarting IIS/Web services on pub or all ccm. Otherwise, I would open a case with TAC unless someone else out there has more insight into ccmuser

New Member

Re: Log into the 'CISCO Call manager User Options'

If that the case ccmadmin must also not open. Admin page is opening but not the ccmuser page

Thanks

Super Bronze

Re: Log into the 'CISCO Call manager User Options'

Lexainfo

Sounds like perhaps something has changed the authentication settings for the ccmuser site - it should be set to allow anonymous access (so that the web page code itself can authenticate you instead of windows)..

Go into admin tools/Internet Services Manager on your CM. Open the server node, the default web site node, then right click/properties on the 'ccmuser' virtual directory. Go to 'Directory Security', and click the top 'Edit' button. Only 'Anonymous Access' should be checked there.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Log into the 'CISCO Call manager User Options'

Thanks for the reply. I have followed your instructions but there is no 'ccmuser' virtual directory in SERVER NODE.

Please see the image

Thanks

Super Bronze

Re: Log into the 'CISCO Call manager User Options'

Hi

You need to open the 'Default Web Site' node, all the various directories are in there...

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Log into the 'CISCO Call manager User Options'

Thanks Aaron

Yes i found it. Anonymous access is already ticked. Still same problem unable to open the CCMUser option page.

Super Bronze

Re: Log into the 'CISCO Call manager User Options'

OK - if this is set up right then there could be a problem with the account used for anonymous access or some other service account....

Run event viewer (start/run eventvwr or in admin tools) and look in the security log, try to open the ccmuser page and refresh the log. Hopefully you'll see the failures logged, if you do post them back.

If not you may need to configure auditing on the ccmuser folder in c:\ciscowebs to see which account is being used.

Is you CM in a domain?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Log into the 'CISCO Call manager User Options'

Thanks for your reply

Here is the logon failure details

=====================================================

Logon Failure:

Reason: The user has not been granted the requested

logon type at this machine

User Name: IUSR_Guest

Domain: LEXIA

Logon Type: 3

Logon Process: IIS

Authentication Package: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0

Workstation Name: LEXIA

=====================================================

No its not on domain it on workgroup.

Super Bronze

Re: Log into the 'CISCO Call manager User Options'

Now we're getting somewhere :-)

Go into programs/admin tools, and 'local security policy'. In there there are a list of rights assigned to users - IUSR_Guest should appear next to:

Access this computer from the network

Log on as a batch job

Log on as a service

Let me know what you find.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Log into the 'CISCO Call manager User Options'

Unable to logon as batch job and service

.

Here is the image cannot find IUSR_Guest

Thanks Aaron

Super Bronze

Re: Log into the 'CISCO Call manager User Options'

OK, from the screen grab you need to open 'Local Policies', then 'User Rights Assignment' to see which rights have been assigned..

Next to the rights I previously listed you should see the IUSR_Guest account.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Log into the 'CISCO Call manager User Options'

Thanks for your reply

Please see the attachment and let me know what to do further. Thanks

Super Bronze

Re: Log into the 'CISCO Call manager User Options'

Ok - assuming the account has all those rights (i can't see on the image whether log on as a service is granted) the other thing to check is what groups the account is a member of.

Go into 'computer management' from administrative tools, then into 'local users and groups'. Find the user account, and look at the 'member of' tab in the properties dialogue.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Log into the 'CISCO Call manager User Options'

Hi,

did you get this fixed? I have the same problem since upgrading from V3.2.2 to V3.5

Stuart

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