I have a customer (law firm) who, on their existing PBX, can contact the secretary w/o exiting a call (e.g. buzz the sec to retrieve a fax while client is on the line. Anyone seen a feature/software/solution that would do this.
perhaps you can setup a PLAR type of line, (hotdial), to the secretary. this will require the original call to be put on hold when you press the hotdial button to basically intercom the secretary that a fax is waiting.
Yup, this is the way I did it with the Executives and Admins... it's kind of pain in Callmanager, but it works fine. Extra PT's, extra CSS, assign the non dialable numbers to the lines, etc. If you follow the PLAR guide it
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