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New Member

Looking for a "buzz the secretary" feature

I have a customer (law firm) who, on their existing PBX, can contact the secretary w/o exiting a call (e.g. buzz the sec to retrieve a fax while client is on the line. Anyone seen a feature/software/solution that would do this.

3 REPLIES
Blue

Re: Looking for a "buzz the secretary" feature

perhaps you can setup a PLAR type of line, (hotdial), to the secretary. this will require the original call to be put on hold when you press the hotdial button to basically intercom the secretary that a fax is waiting.

Re: Looking for a "buzz the secretary" feature

Yup, this is the way I did it with the Executives and Admins... it's kind of pain in Callmanager, but it works fine. Extra PT's, extra CSS, assign the non dialable numbers to the lines, etc. If you follow the PLAR guide it

New Member

Re: Looking for a "buzz the secretary" feature

You can also push a sound (buzz) to the secretary phone using a IP Phone Service

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