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Looking for a special feature

I use Cisco Attendant Console to transfer calls to a dial number of my enterprise and I see if this dial number is busy.

Now I want to know if a mobile number is busy when I transfer a call to it and Cisco Attendant Console don't permit it. I know that with analogic telephony with an application called Phone Manager Lite of Avaya you can do that.

Is there any seemed soluion in Cisco?.

1 REPLY
Bronze

Re: Looking for a special feature

Carlos:

Attendant Colsole does not have the ability to perform a 'supervised transfer' with standard configuration, although Personal Assistant does.

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps2026/index.html

I have heard of some that use CTI route points and IPCC to attempt this with CCM, but have not heard if it was successful.

Hope that helps.

Tom

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