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New Member

Lookup For Reason Code in Call Manager Trace?

Does any one have a reference document for the Trace files in Call Manager. I had a 7910 phone go on alarm and unregister itself until it was reset. The trace gives a reason code but I can't find a document that defines this code:

Cisco CallManagerDeviceUnregistered - Device unregistered....Reason Code [Optional].:8 App ID:Cisco CallManager

3 REPLIES
Cisco Employee

Re: Lookup For Reason Code in Call Manager Trace?

Reason code 8 means a device initiated reset. So the device reset itself for some reason. Reason code 9 means that the device reset was initiated from the callmanager.

Hope this helps,

-Mckee

New Member

Re: Lookup For Reason Code in Call Manager Trace?

Thanks - this helps me try to track down the root cause. I still need to figure out why it didn't auto-register again.

New Member

Re: Lookup For Reason Code in Call Manager Trace?

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