Loss of Corporate Directory

[rbewlay]

Have lost use of the Information Button and more importantly the Corporate Directory on the 7940s/7960 we have.

Some of the handsets on for more than 1 day 12 hours retain these functions.

When pressing the "i" button and any other key we get either a bit of truncated HTML as below or a truncated ID like: "390-AAB3-C6E193F293A6}" which differs on each phone.

Rcvr Start TimeRcvr Start

Time</TD>

<P>

</TR>

We have checked the URLs in Enterprise Parameter Configuration and all are correct in both the Call Manager and the handset

Any suggestions?

Rory

[rbewlay]

Resolved the problem by yet another reload of the Server.

[mamoss]

When we had this problem, it was due to some internal systems with Code Red bugs (see previous threads). Have you ran an analyser check?

[rbewlay]

Thanks for the feedback. We will monitor and get the customer to check the rest of equipment. All the patches/security updates have been applied to Call Manager