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Mailbox full

When a mailbox is full and a caller tries to leave a message in the full mailbox is there a recording from Unity saying the mailbox is full...If it is not there anyway to put it there...<br><br>Sean Poure<br>NEC-Voice Engineering<br>Sr. Aplication Engineer<br>714 4846275<br>

Sean Poure

Re: Mailbox full

not currently. Unity doesn't go out and ask the Exchange server that homes the target addresee (or adresees) if this person is over their limit before taking a message. In the case of a sub to sub message it's bounced back as an NDR just as if you'd done this via Outlook. In the case of an outside caller the message gets bounced to the Unaddressed Messages DL.

We are looking at adding an option to check the target inbox state (which can be slow) when outside callers are leaving messages for subscribers. This will have an impact on the network and the speed of the conversation (i.e. a 3 or 4 second delay while callers are leaving a message is very noticable) so it'll be optional and it'll only be for outside callers. Subscribers leaving messages will not get this and they will get an NDR back if the message bounces for some reason.

This hasn't been committed for a version yet but it'll likely be 3.2 coming out later this year.

Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems (new page for Unity support tools and scripts)

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