Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

mailbox greeting and system openning greeting

I have a scenario here:

Daytime all calls from PSTN directly ring operator's phone whose extension is 7777 through CCM and operator answers the calls. After hours operater manually forward call to message by press forward all on the IP phone, also in Unity server I added forwarded call routing rule : call forwarded from 7777 goes to aftrer hour greeting. Everything works fine. Now we want to set up 7777 as a mailbox for the operator. My question is: If operator press forward all to message , what will caller hear during day time or afterhour?Unity openning greeting or operator's mailbox greeting? I am confused here. Thanks a lot if I can get an answer.

1 REPLY
New Member

Re: mailbox greeting and system openning greeting

any idea on that. Or my question is not clear enough?

91
Views
0
Helpful
1
Replies
CreatePlease to create content