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Mailbox Moving

I am replacing an Exchange 5.5 Server which holds mailboxes of Unity Subscribers. When the mailbox is moved, Unity VM via Phone is unavailable. What can be done to fix this? <br><br>


Re: Mailbox Moving

If you've moved the mailboxes while Unity is up and logged into them (we're logged into every subscribers mailbox to monitor for notification events) you've made Exchange very unhappy indeed. You'll see many posts out here on this topic.

You either need to take Unity off line before you move users, use DOHPropTest to log individual users out or you can use the BulkLogout utility on my page to force Unity out of a group of folks' mailboxes before moving them in Exchange... all will do what you want.

If you've already done this, it'll have the same effect as if you were logged into those mailboxes with an Outlook client and then you tried to move them. Exchange actually has two private stores for these users and it's probably not sending messages to all of them properly. Unity is still tring to log into the old mail store which isn't getting used. Not cool. The only way that generally works to clear this situation is to take Unity off line, reboot both the Exchange server you moved users FROM and the server you moved users TO and, when they come up, restart the Unity server. Not pretty but it generally does the trick.

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems (new page for Unity support tools and scripts)

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