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Main Number plays transfer Message

We have a customer who when you dial their main number, it plays a "please wait while I transfer your call" message before it reaches the DN. The main number itself is simply associated with a line on a phone and that's it. There's nothing in Unity. The calls are coming in through an FXO port across the WAN to CCM and then back to the phone (everything is MGCP). It's really weird. Any ideas?

Thanks,

Alan

5 REPLIES

Re: Main Number plays transfer Message

Can you please upload the CCM detailed trace of the call? This will help to see what is happening to the call.

Re: Main Number plays transfer Message

Is Unity involved? Because if the main number Open Greeting or something of that nature got changed in Unity, someone could have set it to automatically transfer to an ext.

New Member

Re: Main Number plays transfer Message

OK....after watching the call viewer in Unity, what is happening is the number 5260 shows up as forwarding to itself, yet when I search through Unity there is nothing that has this number assigned???

Re: Main Number plays transfer Message

For whatever reason, your main number is forwarding to Unity automatically. You should go back into CallManager and see where the routing is for this number. If the routing is turned on to forward to the Unity ports, then Unity might get confused and play that message. But if your main number goes to a phone, make sure someone didnt put CallFoward on by mistake and it's somehow in a Unity loop now.

New Member

Re: Main Number plays transfer Message

Hello Allan ,

Make sure that there is no CTI Port / CTI Route Point created with the same Extension as the IP Phone Extension. And this CTI Port / CTI Route Point Picks the call and forward it to Unity.

Regards

M.Tag

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