We have a customer who when you dial their main number, it plays a "please wait while I transfer your call" message before it reaches the DN. The main number itself is simply associated with a line on a phone and that's it. There's nothing in Unity. The calls are coming in through an FXO port across the WAN to CCM and then back to the phone (everything is MGCP). It's really weird. Any ideas?
For whatever reason, your main number is forwarding to Unity automatically. You should go back into CallManager and see where the routing is for this number. If the routing is turned on to forward to the Unity ports, then Unity might get confused and play that message. But if your main number goes to a phone, make sure someone didnt put CallFoward on by mistake and it's somehow in a Unity loop now.
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