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Managing Voice Mailboxes for Multiple Sites

I'd like some help coming up with a solution for a problem we are having. We have 15 small branch offices that sometimes need to close due to the weather and they need to have an alternative voicemail greeting set when this happens. In certain situations, a small group of people at our main site need to record the messages for all 15 sites. One option would be to let this group have the PIN for each voice mailbox, but ideally they would be able to record one message and upload it to each of the 15 mailboxes through the Unity web interface OR have a way to forward each of the main extensions to an alternative voice mailbox that is only used for weather closings. I can't find a way to do either.

Is there a way to make an admin account in Unity Connection that can only administer certain mailboxes?

Is there a way to set up a forward using CUCM's user portal to a different Unity voice mailbox that has a weather announcement on it?

If neither of these are possible is there a good alternative?

We are using CUCM and Unity Connection with Active Directory authentication.

Thank you,


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Managing Voice Mailboxes for Multiple Sites

You can create a CTI route point that sends every call to a Unity Connection Call Handler, this Call Handler can plays the greeting and then send the caller to a voicemail or simply hang up the call.

So your remote branch offices can forward all the calls to the CTI Route Point DN, from the IP phones or from the ccmuser web page.

Also the CUCM admin would be able to forward the calls if the remote branch user forgot to do it.


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