cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
659
Views
0
Helpful
15
Replies

MAPI Logon Error (21)

admin_2
Level 3
Level 3

Using Unity 3.1 and Personal Assistant<br><br>I call PA and enter the credentials for user A. Logs in and says "voicemail" goes to Voicemail with no problem.<br><br>I call PA and enter the credentials for user B. Logs in and says "voicemail" goes to Voicemail but says cannot access sending to main greeting.<br><br>The error I receive for user B is:<br>13407: Apr 01 18:56:49.930 EST %PA-SS_PA_MAIL-6-INFO:MAPI trace is enabled<br>13408: Apr 01 18:56:50.727 EST %PA-SS_PA_MAIL-6-INFO:Session Id :522352360, Error Code :21<br>13409: Apr 01 18:56:50.727 EST %PA-PASpeech-6-INFO:4006: Unity Error: MAPI Logon Error(error code 21)<br>13410: Apr 01 18:56:50.727 EST %PA-PASpeech-6-INFO:4006: PAVmailDialog: isLoginOK=false<br>13411: Apr 01 18:56:50.727 EST %PA-PASpeech-6-INFO:4006: PAVmailDialog: play VMAIL_UNITY_TRANSFER<br><br><br>Thanks for any assistance.<br><br><br>

15 Replies 15

Not applicable

there's no easy way to change this value in the directory unless you use a very low level editor not commonly available (and highly dangerous). I'd reccomend waxing that guy and rebuilding it.

Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)