I have a support desk scenario where internal callers use a 4-digit number (2000) to hit a route point into IPCC. When the call is routed to an agent, the agent's phone number appears on the caller's display. This is also true when the support desk agent calls an internal customer back. I want to display only 2000, rather than the specific agent's name and number in both of these cases. I would also like 2000 to populate the placed/rec'd/missed calls directories of the called patry's phone.
How can I accomplish this? Inbound, I can probably use a translation pattern, but not sure how to manage outbound from the agent.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...