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Community Member

Measurement of Voice Calls over WAN

My customer wants to get some information about the number of calls on an E1. The line is used with data an voice and the want to know about the percentage of data, voice etc.

Does anybody know some applications that are able to

give some results?

Thankx

Stefan

1 REPLY
Community Member

Re: Measurement of Voice Calls over WAN

My GK/DGK question follows a similar line of thought...in the Call center world, all CC managers care about is agents, calls, and trunks. With the current IPCC environment, I can't pull a trunk report that shows current occupancy, so I can't use it when making an ICM routing decision. Some TDM ACDs that the ICM supports hit the same brick wall, since the MIS link to them doesn't support trunk-level reporting, but most do.

Hopefully, I've missed something after wading through the CCO site's docs about IOS. Let's see what the rest of the forum has to say.

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