I am curious of what a media-less script would be.
I have run into an issue because my organization bought the ICD Standard bundle and our sales rep only mentioned the limitation of having 10 agents log in at the same time, but not a limit of queing 10 calls. Problem being, the 11th call gets a busy signal.
A media-less call is a call for which no media interactions is expected (e.g. prompting, getting DTMF digits, or recognition is not possible).
Example of applications that would require no media are e.911 redirect, simple queuing.Media-less calls can still be put on hold to get Music on Hold generated back to the caller as this is not done by the CRA platform.This type of calls doesnt use as much CPU as the normal type of calls which could allow one to increase the capacity of the CRA platform.
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