I am curious of what a media-less script would be.
I have run into an issue because my organization bought the ICD Standard bundle and our sales rep only mentioned the limitation of having 10 agents log in at the same time, but not a limit of queing 10 calls. Problem being, the 11th call gets a busy signal.
http://www.cisco.com/en/US/customer/products/sw/custcosw/ps1846/products_programming_reference_guide_chapter09186a00800dc6b9.html#1109032
I'm assuming that media-less refers to no IVR interaction, hence the Cisco Media license of 10 ports would not affect this type of script?
If someone can point me in the right direction and tell me if I am correct or incorrect regarding my understanding of media-less calls and being able to queue more than 10, that would be great?
Also, anyone have a script that I could work from that would queue the first 8 calls and send the rest to voice mail?