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New Member

Media Master not working

I am trying to record a greeting with the MM and it keeps coming up with an "Unknown error is preventing completion of the call." I do have the IP address set to the Unity server. The call goes to Unity as I see it in the status monitor (on the last port for some reason) but it never rings the phone and then it goes idle. Also, after several attempts, I got a IE internal error and then it closed the browser. The error was:<br><br>appname: iexplore.exe appver 5.51.4807.2300 modname: avmediamasterctrl.ocx modver: 2.5.0.79<br><br>Help, what am I doing wrong?<br><br>

2 REPLIES
Gold

Re: Media Master not working

Is this integrated with a CallManager? If so you need to make sure that you have the correct call search space assigned to the port if the phone is in a partition.

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems
kechambe@cisco.com

New Member

Re: Media Master not working

Hi Keith,
You hit it right on the head again. It works when I put the Directory Number in question into the same partition as voicemail. But why should I have to do that?

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