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Media Master "Unknown Error..."

When attempting to use the Media Master I receive the following error: "Unknown Problems are Preventing the Connection to the Server". The configuration appears correct; the IP address of the server, the phone extension, and the recording and playing devices. All other Unity features appear to work fine. Help.<br><br>Brian Carscadden<br>Sr. System Engineer<br>CCNA, CCDA, CIPT, MCP, A+<br>TransNet Corporation<br>carscaddenb@transnet.com<br><br>

2 REPLIES
Anonymous
N/A

Re: Media Master "Unknown Error..."

I have my answer. The IP address I was using in the configuration was of the Call Manager. I changed it to the Unity server IP address and it worked. Thanks anyhow.

Anonymous
N/A

Re: Media Master "Unknown Error..."

Happy to be of service!

Actually, I was working on putting together a list of all the things an "unknown" error could be here (i.e. ports not getting dialtone when going off hook, fire wall issues etc...). I'll keep working on that.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
jlindborg@activevoice.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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