We have a problem where users on the network can listen to thier messages through Outlook but if they try to direct the recording facility to the phone they recieve the following errors: <br><br>"UpdateRegistryFromResource Failed" then<br>"RegistryServerFailed" and then<br>"Unable to create the client connector. The File AVtrap connectionHolderSvr.exe is either missing from the system directory, and incorrect version or corrupt. A Full installation may solve this problem."<br><br>Well the full installation doesn't solve the problem! All of the machines are Dell workstations running win2k Pro sp1, Oulook 2000 all default policies and rights (the user doesn't have rights to add software to the machine and all the Workstations were configured under an Administrator profile. <br><br>This of course all works fine on the server which is a Win2K SP1 Exchange 5.5 SP4 Unity 2.46 build 102 this was upgraded from a 2.45 whatever build.<br><br>Also I'm not sure if this is related but the Media Master on the SA doesn't show up (just the default Explorer red x) when logged in as an Unity Administrator to these machines.<br><br>Thanks,<br><br>Bill<br><br><br><br>
Are you able to record through Outlook on these machines? Are you connecting these systems to the Unity server through firewalls. The MediaMaster does not work that great through proxy servers and firewalls. Please contact the Cisco TAC on this issue. They will be able to guide you.
Some of the newer Dell workstations are shipping with pre-installed software for the sound card, which can cause conflicts with VMO playback.
Check in Add/Remove programs for anything that looks like "Yamaha XG Software Wavetable version xx" or "Yamaha SoftSynthesizer S-YXG50" and remove it.
If that isn't there, see if there might be some other wave synth or other sound related software getting in the way. Sometimes it helps to visit the manufacturer's web site to see if they have updates available which can address the conflicts.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...