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Media Termination Login

clark.nguyen
Level 1
Level 1

‎04-09-2003 03:05 PM - edited ‎03-12-2019 11:25 PM

I am having issues logging onto the Media termination desktop. The configured agents in CM have all the right associations such as cti ports a route points configured. The error i am getting during log in is "Failed to login to CTI Manager Server". I am able to login 1 agent but when I login other with the same configurations and associations I get the message above.

Have any of you seen this?

Please advise

clark

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2 Replies 2

CCampbell_2
Level 1
Level 1

‎04-09-2003 09:17 PM

I've seen it. Various causes.

Basics:

Enable CTI Applications is checked for the user.

Verify the password your using by logging into http://server/ccmuser with that password.

Check the event log for JTAPI version mismatches.

You're not using ICD 3.0.2 w/ CCM 3.3.2 are you?

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clark.nguyen
Level 1
Level 1
In response to CCampbell_2

‎04-10-2003 04:16 AM

Great thanks that helped out alot,

regards

clark

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