- Are there remote users involved during the time of voice quality issues
Once there is an understanding of the devices involved and there location (LAN or WAN) then you can start isolating the device(s) that might be causing the problem. Using a sniffer along with test calls will help be of great help to determine where the problem is. The problem can range from a QoS or other network related issue to an issue with a CFB or Transcoder.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...